Frequently asked questions

NOTE– All peptides are shipped as lyophilized (freeze-dried) powder. To use, you’ll need to reconstitute with bacteriostatic water (bac water) before injection or topical application.

  • Bac water sold separately on our site
  • Once mixed, store in the refrigerator
  • For research use only
How do I pay for my order?

After placing your order, you are responsible for paying for the balance within 3 business days, we will cancel your order if it is not paid withing 3 days. We offer 3 options to pay for orders.
1. Paypal – staging.xfactorlabs.in@gmail.com

  1. Venmo – @xfactorlabs
  2. Zelle – staging.xfactorlabs.in@gmail.com
What are peptides?

Peptides are short chains of amino acids — the building blocks of proteins — that naturally occur in the body. Each peptide can serve a specific function, from supporting tissue repair and recovery to promoting metabolism, fat loss, and skin rejuvenation.

Are your peptides high quality?

Yes. All our peptides are lab-tested for purity and accuracy by third-party facilities to ensure >99% purity.

When can I learn more about peptide science?
We regularly post educational articles on our BLOG and Instagram page explaining the science, structure, and research studies behind each peptide — so you can stay informed and confident in your research.
What is your refund or replacement policy?
Due to the sensitive nature of research materials, all sales are final.
However, if you receive a damaged, incorrect, or missing item, contact our support team within 7 days of delivery — we’ll make it right with a replacement or store credit.